Campus Safety Supervisor - 3rd Shift (Year-Round)

Between two lakes. Amongst the trees. That’s where you’ll find Interlochen. It’s also where you’ll find passion and purpose that will stay with you long after your shift ends. Because as a member of the Interlochen family, you will form bonds that cross backgrounds and beliefs, abilities and nationalities.  Working joyfully and contributing to the arts.

Interlochen is where incredible memories are made, important friendships are formed, and faculty and staff truly make a difference in the lives of our students and guests. Spend your work time on our beautiful campus as one of our Year-Round Campus Safety Supervisors. This full time role provides a variety of security, safety, and service functions to our campus community on a 24/7 basis.  Interact with students and guests from around the world as well as fellow staff and faculty. 

Position Summary: The Campus Safety Supervisor oversees and manages a group of Campus Safety employees. The supervisor is responsible for directing and overseeing employees assigned to performing functions and activities of Interlochen’s Campus Safety department, including patrolling Interlochen’s 1,200-acre campus, responding to requests for service and assistance, concert / special event traffic and parking, guest transportation needs, investigations, emergency preparedness, and other safety support services. This position works 40 hours per week from 11 pm - 7 am and includes a complete benefits package. 

Essential Duties and Responsibilities:

• Models the Interlochen's core values and champions the mission and vision of the organization.

• Assist with the recruitment, selection, training, scheduling, and evaluation of a diverse staff in a department that operates around the clock, 365 days a year.  

• Provides effective liaison between employees and senior leadership to promote goodwill, cooperation, and open communications within the department.

• Ensure employees meet customer service expectations and follow established operating procedures, reporting guidelines, and documentation.  

• Supervise a team of Campus Safety staff, providing guidance and support as needed.

• Evaluate the work performance of assigned staff and initiate corrective and disciplinary actions in conjunction with department leadership and ICA Human Resources. 

• Train, mentor, and support Campus Safety staff in performing daily duties, emergency response protocols, and other responsibilities. 

• Supervise department activities related to facility security, emergency response, parking and traffic control, and crime and fire prevention.

• Perform duties associated with fingerprinting individuals, key management and control, fulfilling work orders, issuance of identification badges, managing found property, fire extinguisher inspections, and various safety drills. 

• Ensures compliance with established visitor management protocols.

• Review, track, and distribute incident reports to department leadership for resolutions requiring corrective action, student discipline, employee discipline, etc.

• Monitors ongoing safety and security issues on campus, responds to and coordinates requests for assistance, and communicates and coordinates with internal and external stakeholders and departments.  

• Exercise judgment in answering daily procedural Campus Safety-related questions. 

• Ensures the appropriate use of materials, equipment, and staff to maximize efficiency and effectiveness.

• Respects the culture, diversity, and rights of all students, their families, and the community.

• Prioritizes duties in a manner consistent with organizational objectives and growth.

• Performs other duties as assigned.

Work Environment:

Work is performed in a standard office environment with extensive internal and external stakeholder contact. This position also works outside and inside in varied weather conditions.

Required Skills and Abilities:

Education: An associate's degree in public safety, safety and environmental health, or criminal justice. Experience may substitute for education.

Experience: 

• A minimum of three (3) years' experience in a similar role, such as public safety or another governmental organization, is required.

• A minimum of three (3) years of experience coordinating safety work with external agencies, including, but not limited to, law enforcement, community partners, and emergency responders.

• AED/CPR/First Aid certification

• Experience in a school or campus setting is preferred.

Equipment Familiarity: Mac Laptop, Google Suite, MS Office Suite, Informacast

Certifications, Licenses or Special Training: 

• Must meet and maintain background screening requirements as detailed in policy 12.HR.01 Pre-Employment and Employee Background Checks. 

• Valid driver’s license and driving record that meets the eligibility requirements of ICA’s insurance carrier (for all positions requiring driving). 

Knowledge, Skills, and Abilities: 

• Effective written and verbal communication skills

• Skill in assessing situations, recognizing when to take action, and deciding on an appropriate course of action

• Skill in reading, comprehending, retaining, and applying written factual information

• Skill in analyzing situations quickly and objectively, recognizing actual and potential dangers, determining a proper course of action

• Skill in observing and remembering detail

• Willingness to confront a variety of problems and situations

• Interpersonal and public relations skills

• Skill in operating a motor vehicle

• Dependability and sound work habits

• Characteristics necessary to maintain integrity, truthfulness, and credibility

• Ability to respond to, evaluate, and resolve emergency situations on campus

• Ability to exercise sound judgment in day-to-day procedural  activities, including who has access to areas of campus and how to enforce campus policies 

• Ability to work a flexible schedule, including nights, weekends, holidays, and overtime

• Ability to follow and execute specific verbal and written instructions

• Ability to promote and maintain positive interaction with students, staff, and visitors

• Demonstrate respect for cultural, ethnic, spiritual, and linguistic diversity and values, including differences in personal goals, lifestyle choices, and varying family backgrounds and histories

• Ability to appropriately ensure compliance with policies and procedures

• Ability to supervise, mentor, and motivate employees

For a complete job description and to apply, go to https://www.interlochen.org/careers or click on https://interlochen.submit4jobs.com/index.cfm?fuseaction=85509.viewjobdetail&CID=85509&JID=364399&BUID=3296#/jobDescription/364399/

Application Materials:

• Cover Letter

• Resume

Benefits Package:

• Health, dental, and vision insurance

• Vacation, Sick, Holiday and generous winter holiday time off

• Life insurance 

• Voluntary life insurance 

• Short and long-term disability

• Employee development & tuition reimbursement programs

• Defined contribution 401(a) plan, managed by TIAA

• Free or discounted employee tickets to Interlochen performances and events *some exceptions apply 

• Early event ticket purchase before general public sales begin

• Free Stone Cafeteria meal on shift

• Dennison Recreation Center accessibility (includes spouses)

• Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus)

• Employee Referral Program (cash payments)

• Tuition discounts for employee’s children at Academy, Camp and Interlochen Online